Question of the Week

Question of the Week

GBN's Question of the Week is designed to encourage members to share their best practices, ideas and solutions to business challenges facing PGA professional leaders. Please note, we will maintain anonymity for all responses and submitted questions.

Is there something you've been wanting to ask or learn more about? We encourage GBN Members to Submit a Question of the WeekPlease click the button below to submit. All questions and responses will remain anonymous.
 
 
5/15/19 What guidelines, rules or strategies have you established to conduct an efficient and effective Golf or Green Committee meeting? Submit Response
5/1/19 How do you market and promote to your members the importance and/or benefits of supporting the golf shop retail operation? Answers
4/24/19 With the Pace of Play challenge, what programs and strategies has your facility implemented to produce positive results and greater satisfaction/enjoyment on a daily basis or during premier events, such as the Member-Guest? Answers
4/3/19 What is one cultural change you could implement today that would impact the experience of each Member, Guest and Employee to improve happiness and satisfaction at your facility? Answers
3/27/19 Does your club require a parental release form for youths to participate in your Junior programs? If so, please provide a description of the release form or upload the document (GBN would like to develop a template for a release form and will not share your documents unless authorized). Answers
3/20/19  Effective teamwork can help you to build and maintain high-performance teams throughout your operation. What process do you have in place to get each person invested in the team? Answers
3/6/19 Have you utilized guest instructors at your Club? If so, what are the benefits? If not, would you consider hosting a guest instructor?   Answers
2/27/19  As a candidate, you have probably been asked towards the end of an interview by the prospective employer "Do you have any questions for me?" What thoughtful questions have you asked in your interview(s)? Answers
2/20/19  What industry topic(s) would you like to discuss in a round table conversation with your peers? Answers
2/13/19 Does your club have simulators? What are the fees? How do you manage scheduling? Answers
2/6/19 What are you doing or planning to do to educate your members on the new USGA Rules of Golf?  Answers
1/30/19 Leadership is about aligning people to a vision. What processes will you use in 2019 to guarantee buy-in, communication and motivation with your team?  Answers
1/9/19 What are the goals you want to accomplish at the 2019 PGA Merchandise Show?  Answers
12/19/18 What has been your most successful holiday merchandising promotion? Answers
12/12/18 What inventory management software system(s) do you utilize? Please describe any specific benefits or efficiencies this system provides. Answers
12/5/18 What are your procedures to ensure professional staff and grounds staff are communicating effectively?  Answers
11/28/18  For season long match play events, how do you ensure that matches are completed by the deadline? If they are not, what is the policy? Answers
11/21/18 Does your club offer any innovative membership types beyond the traditional categories of Golf, Social, etc? If so, please describe the membership type and it's benefits. Answers
11/14/18 Please list the club repair services offered at your club and the fees associated. Answers
11/7/18 What is your greatest operational challenge to resolve in 2019? Answers
10/31/18 What programs have you put into place to increase guest rounds at your facility?  Answers
10/24/18 Does your Club offer housing as a benefit for interns or seasonal professionals? If yes please specify the policy (i.e. free, housing allowance, stipend).  Answers
10/10/18 Are you currently utilizing a GPS system in your cart fleet? In your experience with GPS systems either with your fleet or through playing what features or benefits did you find most useful? Answers
10/3/18 How does your club track guests? Answers
9/12/18 Does your club have a written policy regarding the procedure for golfers when lightning is detected in proximity of your facility? If so please describe your policy.  Answers
9/5/18 What are your Event Registration Policies? Answers
8/29/18 With Labor Day and the upcoming fall season approaching, what one event, program or activity will you be introducing to engage your membership and enhance member activity?    Answers
8/22/18 What one leadership trait do you possess that enables your team members to be more successful? Answers
8/15/18 How many hours per week do you allocate to Junior Golf at your club? Answers
8/1/18 What Skills Competitions have been successful during the social events at your Member-Guest? Answers
7/25/18 With the use of technology in instruction and as a member amenity, please provide the following information on simulator fees and other fees for technology. Answers
7/4/18 What is the one most effective strategy used to conserve tee turf on your practice facility? Answers
6/27/18 What is one innovative July 4th Holiday event that you have introduced to engage members and enhance revenues at your facility? Answers
5/30/18 Cart Leasing Contracts and Agreements Answers
5/23/18 What one special member event introduced by your operation has proven to be beneficial for participation and retention?  Answers
5/16/18 What is one service or product, if introduced or enhanced, could provide more success for you and your team? Answers
5/2/18 With the numerous channels of technology available for you to communicate with, how are you retaining human interaction to lead, influence and manage your team?  Answers
4/25/18 For your senior level members, what successes and best practices have you implemented in regards to the following? Starting Time Limitations, Pace of Play Guidelines, and Golf Cart Usage Answers
4/18/18 How have (or would) you handle an unfavorable comment/post about your Club or facilities on social media? 
Does your Club have a policy regarding social media for staff and/or members?
Answers
4/11/18 Does your facility charge an additional fee for shipping on special orders? Answers
4/4/18 What was you most memorable Masters moment? Answers
3/21/18 How will the new 2019 Rules of Golf changes affect your club tournaments and/or regular golf activities?  Answers
3/14/18 How do you manage play at your club? Answers
3/7/18 What will you be using for your annual Member-Guest Gifts and Awards? Answers
2/28/18 Do you charge for fitting fees? Do you offer a credit or waive the fee if there is a purchase? Answers
2/21/18 What are your guest, cart, and caddie fees if applicable? Answers
2/14/18 What is your pricing structure for hard and soft goods? Answers
2/7/18 Please post your club's current dress code policy. Answers
1/31/18
What is the one takeaway from the PGA Merchandise show that you will use to grow your business in 2018? 
Answers
1/17/18 What is one area you and your team will focus your time at the 2018 PGA Show? Answers
1/10/18 What is one word you can focus on every day, all year long, that helps direct your decisions and guide your golf operation?  Answers
1/3/18 What is one idea you will introduce to improve the service provided by your team?  Answers
12/27/17 What one post-holiday promotion will you create to give you more opportunities to connect with your customers? Answers
12/20/17 What professional development programs will you participate in or utilize in 2018 to improve as a leader? Answers
12/13/17 What was one of the most interesting things you learned this year? Answers
12/6/17 What's the one question that you received in an interview process you were not expecting? Answer
11/29/17 What is one goal you will set for you and your team to achieve in 2018?  Answers
11/22/17 Team appreciation is an important aspect of professional development. What is one way you will be showing your appreciation this holiday season? Answers
11/15/17 What is the one way you will be attracting your "shoppers" attention this Holiday season? Answers
11/8/17 When do you feel most productive in your operation throughout the day? Answers
11/1/17 What one holiday marketing campaign will you be using to promote Instructional Lesson Packages? Answers
10/25/17 What is one unique golf vendor or product that you have introduced or will be introducing to your retail operation this year?  Answers
10/18/17 What event, program or initiative was successful at your club this season?  Answers
10/11/17 What’s one takeaway from last season that you will be applying to your operation this upcoming season?  Answers
9/27/17 What is one way that you maintain motivation throughout the year for both you and your team to uphold the mission and vision of the golf operation? Answers
9/13/17 What is the one thing you can improve in your operation right now? Answers
9/6/17 What is your one best question to ask when interviewing prospective candidates? Answers
8/30/17 What specific things can you do to lead those you influence to the desired result?   Answers
8/23/17 What visual merchandise techniques or best practices have been successful in growing your golf shop's business? Answers
8/16/17 Does your club allow the use of mobile devices? Describe the policy. Answers
8/2/17 What instructional programs or offerings have you had success with this season? Answers
7/26/17 What procedures do you have in place to acclimate a new staff member to your culture? Answers
7/12/17 Does your club have a written policy regarding the procedure for golfers when lightning is detected in proximity of your facility? If so please describe your policy.  Answers
7/5/17 Do you offer any games or events during social functions (pairings party, receptions, etc.) at your Member - Guest? If so, please give a brief description. Answers
6/28/17 What advice would you give someone going into a leadership position at a club for the first time? Answers
6/21/17 Hiring the right employee is not only important to your business, it's essential.
When faced with two equally qualified candidates, how do you determine whom to hire?
Answers
5/31/17 Does your club host outside golf events/outings? If so, please briefly describe the details (days allowed, number allowed per year, fee structure, player minimum/maximum, etc.) Answers
5/24/17 Many clubs have relaxed and/or revised their dress code policies recently. Have your policies changed? If so, please briefly describe the new policy. Answers
5/17/17 Many clubs are establishing policies related to players' personal music on the golf course. What is your policy related to this topic along with speakers or sound equipment (ie: Bluetooth Speakers)? Answers
5/10/17 What programs or events are incorporated into the golf operations for you and your PGA Professional Staff to play golf with members. Answers
5/7/17 What are your Men's & Women's tournament maximum handicaps? What is your policy for members and guests that do not have an established handicap? Answers
5/3/17 What technology are you and your staff utilizing in your instructional programs? Why? Answers
4/26/17 Where do you spend your time in the golf operation? Answers
4/19/17 What processes and/or tools do you utilize to assign, manage and communicate tasks with your staff? Answers
4/12/17 What program or method do you utilize to manage staff scheduling? Answers
3/29/17 What is one thing you can change to grow as a leader? Answers
3/22/17 What is the number one thing you need to communicate to your team during this season? Answers
3/15/17 What do you do to promote and/or maximize your merchandising sales through offerings like the Titleist Loyalty Rewarded program? Answers
3/8/17 The ability to wisely and effectively delegate is a crucial quality to a leader’s success. What are 2-3 things that you could be delegating to a staff member? Answers
3/1/17 What are 2-3 action items you contribute to your club new member acquisition programs? Answers
2/22/17 What initiatives have you or your club put in place to enhance member retention? Answers
2/15/17 What books, articles, podcasts, etc. have had a positive impact on your management style? Answers
2/8/17 What are your key marketing and promotional programs that highlight the start of your golf season? (ie: events, instruction, merchandise promotions, etc.) Answers
2/1/17 What were your key takeaways from the PGA Merchandise Show this year? (Vendors, Networking opportunities, Education, Products, etc.) Answers
1/18/17 What are your most effective 2 or 3 strategies to maximize the value of your networking opportunities at the PGA Show? Answers
1/11/17 What do you find is your greatest value in attending the PGA Merchandise Show and why? Answers
1/4/17 A key component to your staff retention is their career development. What activities and/or programs do you offer your team members? Answers
12/28/16 At the end of your season what is your strategy for liquidation of any excess inventory? Answers
12/21/16 We understand that many clubs were planning significant changes at the end of this year to employee status and payroll structure. With the FLSA Overtime Regulation changes postponed beyond the original deadline for compliance, what changes were you planning for 2017 and are you moving forward with those revisions? Answers
12/14/16 We understand that many clubs have major events that are oversubscribed. What procedures have you used to ensure a fair and equitable registration for all members? Answers
12/07/16 What has been the most popular Member/Guest or tournament favors and prizes? Answers
11/30/16 What has been your most successful holiday merchandising promotion? Answers